The Trouble with Being Busy

The Trouble with Being Busy

Actually, there’s no trouble with being busy. The trouble arises when busyness is confused with productivity. “Being busy” is a phrase that is commonly just strewn about in many work-related situations. But what does being “busy” really mean? Without any context it is...
The Fear Of Making Mistakes

The Fear Of Making Mistakes

In my experience, the fear of making mistakes is one of the foremost anxieties that veterinary team members have, especially at the start of their careers. As soon as you qualify you are expected, by yourself and others, to be able to competently carry out the many...
Why You Need to Train Clients

Why You Need to Train Clients

When it comes to learning and training, we mostly all know about employee training and its benefits (also outlined in my previous blogs). But what about training the people outside of the practice and in particular, clients? “What?”, I hear you say, “It’s hard enough...
Key Points Training- What is it? and Why Care?

Key Points Training- What is it? and Why Care?

Managing a busy veterinary practice is extremely challenging with so little time and so many different tasks simultaneously competing for that time. In general, veterinary practices tend to be inefficiently run, with poor rates of compliance and poor business...
Employee Training – Why Bother?

Employee Training – Why Bother?

Employee learning and development can transform practices in several ways as I will outline below. With increasing frequency practices are starting to make more conscious, coordinated efforts to offer employees learning and training beyond the initial new hire...
Don’t Look For Killer Whales

Don’t Look For Killer Whales

The title of the blog seems a bit cryptic, doesn’t it? So, let me explain. A killer whale is an awesome predator, amongst the top in the food chain. It really doesn’t need any training to be the deadliest predator in the sea; it has naturalor innate ability, power and...
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